FAQ

Orders & Shipping

  • Where do you ship from?

    We ship from our U.S. fulfillment center. Orders are processed within 1–3 business days.

  • How long does shipping take?

    Standard U.S. shipping takes 3–7 business days. You’ll receive a tracking number once your order is on its way.

  • Do you offer free shipping?

    Yes — we offer free shipping on all orders over $100.

Returns & Support

  • What’s your return policy?

    Unused, unopened items can be returned within 14 days of delivery. Just reach out to us before sending anything back.

  • What if my item arrives damaged or incorrect?

    We’ve got you! Send us a photo of the issue within 48 hours and we’ll take care of it.

  • How do I contact support?

    You can reach us through our Contact page. We reply within 24–48 hours on business days.

General Skincare

  • How often should I wash my face?

    Twice a day—morning and night—using a gentle cleanser that suits your skin type. Over washing can strip natural oils.

  •  What's the best way to moisturize my skin?

    Apply a moisturizer immediately after washing your face to lock in hydration. Choose one suited to your skin type—gel-based for oily skin, cream-based for dry skin.

Acne & Breakouts

  • What causes acne?

    Acne can result from excess oil, bacteria, hormones, diet, or even stress. Finding the root cause helps in treating it effectively.

  • Does toothpaste work for pimples?

    No! While some toothpaste ingredients are drying, others can irritate and worsen breakouts. Use a proper acne treatment like salicylic acid or benzoyl peroxide.

Anti-Aging & Sun Protection

  • Do I really need sunscreen every day?

    Yes! UV rays can cause premature aging and skin cancer. A broad-spectrum SPF 30+ sunscreen should be used daily—even on cloudy days.

  • What’s the best ingredient for wrinkles?

    Retinol, peptides, and hyaluronic acid are great for smoothing fine lines and boosting collagen.

Natural Remedies

  •  Can drinking water improve my skin?

    While hydration is crucial, it won’t directly cure skin issues. A balanced diet and proper skincare routine work best.

  • Do DIY face masks work?

    Some do! Honey, aloe vera, and oatmeal are soothing ingredients, but avoid harsh substances like lemon juice, which can irritate the skin.

  • Morning Routine

    1. Gentle Cleanser – Use a fragrance-free, hydrating cleanser to remove any impurities without stripping your skin.
    2. Hydrating Toner (Optional) – If your skin tolerates it, a toner with ingredients like oat extract or rose water can add extra hydration.
    3. Serum – A niacinamide or hyaluronic acid serum can help strengthen your skin barrier and lock in moisture.
    4. Moisturizer – Opt for a ceramide-based or squalane-infused moisturizer to keep skin hydrated without irritation.
    5. Sunscreen – Always finish with a broad-spectrum SPF 30+ mineral sunscreen (zinc oxide or titanium dioxide formulas are best for sensitive skin).

  • Evening Routine

    1. Gentle Cleanser – Wash away dirt and sunscreen with the same mild cleanser.
    2. Soothing Serum – If needed, a Centella Asiatica (Cica) or aloe vera serum can calm redness and irritation.
    3. Moisturizer – Apply a barrier-repairing moisturizer with ingredients like glycerin, squalane, or oat extract.
    4. Spot Treatment (Optional) – If you deal with occasional breakouts, a mild azelaic acid or low-concentration salicylic acid treatment can help.
    5. Lip Care – Don’t forget a hydrating lip balm to protect against dryness.

Tips for Managing Sensitive Skin

  • Patch-test new products before applying them to your entire face.
  • Avoid harsh ingredients like alcohol, fragrance, and strong exfoliants (like high-dose AHAs and BHAs).
  • Keep your routine simple—the fewer products, the lower the chance of irritation.
  • Stay hydrated and maintain a healthy diet to support overall skin health.