Shipping policy
Shipping Methods, Costs and Delivery Times:
| Shipping Method | Shipping and Handling Cost* | Estimated Transit Days** |
|---|---|---|
| Economy <5 | $4.90 | 5 to 8 days |
| Economy <70 | $19.90 | 5 to 8 days |
| Standard <1 | $6.90 | 3 to 4 days |
| Standard <5 | $9.90 | 3 to 4 days |
*All shipping charges include handling, order processing, item selection, packaging and transportation of items.
**Estimated transit days do not include order processing times, which usually takes 1 to 2 days. Once your order ships out, it typically arrives within the estimated delivery window for the selected shipping method. Carrier and processing delays are possible. Shipping times may vary by destination. Business days do not include Saturdays, Sundays or bank holidays.
Economy
Our Economy Shipping combines the capabilities of Fedex, UPS, USPS, and several regional carriers to deliver packages to you more efficiently.
This allows packages to arrive on Saturday, Sunday, as well as any other business day. Tracking is available through our website, your confirmation or shipment emails, and will indicate the estimated delivery date.
This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U.S. states may experience longer transit times.
Standard
This shipping method is available for shipments to contiguous U.S. states, Alaska and Hawaii addresses only. Standard Delivery is a service we offer to deliver beauty from your local store as fast as possible.
Processing Time
Orders are typically processed for shipment in 1 to 2 days.
Shipping Restrictions
Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.
All orders containing Hazardous Materials have restrictions. See below for details.
Hazardous Materials
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals).
The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses.
All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.
International
More information coming soon
Troubleshooting
Damaged Item? You may send an email to BLANK with pictures of the damaged product(s) and receive store credit or a replacement for the damaged item.
Missing Item? Check your order to make sure that it is not being sent in multiple packages (this would show as having multiple tracking numbers). If not, please contact Guest Services through the options toward the bottom of the page.
Missing Package? Please review the tracking link from the carrier, along with all areas the package may have been delivered to. If it has been one business day since the date of delivery and you still cannot locate your package, please contact Guest Services through the options toward the bottom of the page.